The Resilient Mind

In today’s world, we often hear unfair criticism that bad business or poor customer service is somehow a “Black business” issue. Let’s be clear: bad business is not a Black problem—it’s a business problem.

The truth is, poor practices exist across every community—whether white, Black, Asian, Latino, or otherwise. But because we tend to spend most of our time and money within our own communities, we only see what we’re close to.

So when a Black person critiques a bad experience, it often gets amplified and labeled as a cultural flaw, rather than what it truly is—a case of bad business, period.

If you’re committed to building up the Black business ecosystem, we need to talk honestly and constructively, not collectively shame. Accountability is critical, but so is context.

Let’s stop weaponizing generalizations and start focusing on solutions, support, and standards that make all businesses better.

🎙️ This clip is from Episode 3 of the Crown and Conversation podcast.